YOU make the difference! How to create Customer Delight.

A practical tool book for front line employees. A book aiming to inform and inspire your front line staff and make them autonomous in delivering Customer Delight. THE tool for management to engage staff in making the difference with your clients. Do your fancy your staff to: € Understand what Customer Delight is; € Get Ideas on how Customer Delight can benefit them, their customers and your company; € Read compelling examples; € Receive practical tools; € Get inspiration for further delighting actions; € Find "Intelligent" advice; € Learn about their own delight skills; € Discover references for interesting sites on the subject? Then order this book! This workbook is a practical tool for management to involve frontline staff. It facilitates the implementation of a Customer Delight strategy, with examples, exercises, interviews with service champions and new ideas. Order a copy of our entertaining and easily accessible book for every employee, to get your strategy going!