UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!

UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!

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UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!

Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to your customers. POLISH your perception points to create positive impressions. LEVERAGE customer value dimensions for long-term profits. ACHIEVE surprising and unbelievable! service standards. INCREASE customer loyalty with effective service recovery. DISCOVER the hidden power in service guarantees.

  • AuthorRon Kaufman
  • BindingKindle Edition
  • EISBN9789810740443
  • FormatKindle eBook
  • IsAdultProduct
  • LabelKaufman Professional Services
  • ManufacturerKaufman Professional Services
  • NumberOfPages318
  • ProductGroupeBooks
  • ProductTypeNameABIS_EBOOKS
  • PublicationDate2002-03-01
  • PublisherKaufman Professional Services
  • ReleaseDate2013-03-08
  • StudioKaufman Professional Services
  • TitleUP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!