The Big Book of Customer Service Training Games (Big Book Series)
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2024-11-17
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The Big Book of Customer Service Training Games (Big Book Series)

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

  • TitleThe Big Book of Customer Service Training Games (Big Book Series)
  • BrandMcGraw-Hill Education
  • ManufacturerMcGraw Hill
  • BindingPaperback
  • ProductGroupBook
  • ItemPartNumber2724335804444
  • Model2724335804444
  • ReleaseDate1998-09-22T00:00:01Z
  • UnitCount1
  • UPCs639785305712
  • EANs9780070779747