A popular staff development and conflict resolution specialist whose dynamic presentations have helped thousands of professionals, Nick Martin shows readers how to effectively facilitate the whole IEP process, from initiating contact with team members to working through even the toughest conflicts. Professionals will discover the skills, actions, and attitudes they need to

• establish a positive climate where all parties feel welcome and comfortable
• work with the meeting chairperson to set ground rules and an agenda
• build collaboration that leads to consensus
• promote respectful communication among all members of the team
• resolve conflict through effective interventions such as probing for interests, reframing, and pausing for reflection
• respond sensitively and constructively to strong feelings
• avoid common pitfalls of facilitation, such as being too passive or too directive, or missing critical junctures for intervention
• recognize when an impasse has been reached and help the team break through it
• bring meaningful closure to the meeting by clarifying what's been learned and what the next steps might be




Because a good facilitator knows what to say and how to say it, readers will get dozens of realistic team dialogues that not only model effective words but also help them master tone and delivery. And the practical, quick-reference tools and exercises€"such as a model IEP meeting agenda, facilitation intervention exercises, and facilitator dos and don'ts€"make the principles of successful facilitation clear and easy to apply.




A must for IEP facilitators and a valuable read for all team members, this highly accessible guide is the key to maintaining harmony as parents and professionals work toward their common goal: IEPs that help children reach their full potential.