Introduction to conflict management: Improving performance using the TKI

Help your clients improve their conflict-handling effectiveness This practical and insightful booklet, which was designed to accompany the TKI assessment and provide the next step in understanding and applying results from the TKI, Focuses in depth on all five modes-when to use each style, and specific techniques and detailed guidance for employing each style effectively Suggests tips for reducing each style's negative side effects Helps clients improve their conflict-handling skills Enables successful conflict management in organizations Is a must-have resource for participants in any TKI conflict training