Have A Crap Day

From the back cover:
Half of people in Britain who move product provider do so because of poor customer service*.

The world of business is in mortal danger but one man has the answer. Join behaviour specialist and customer service expert Jez Rose on a journey from zero to service superhero. The revolution has begun to save customer service from the grip of evil super villains like Doctor Moodio Bitchio, Clingers and the Floatatron. Rose, the founder of the International Superhero Association, has developed a secret formula like nothing before seen in this universe, which delivers extraordinary levels of customer service, by giving it the human touch. Jez Rose is a professional speaker, award-winning entrepreneur, internationally renowned behaviourist, author and media personality.

Despite being the €œgo-to€ guy for memorable and behaviour-changing presentations for some of the largest global businesses, he remains a big kid at heart, teaching you how to become a Service Superhero, harness the power of thank you and turn an ordinary day at work into an unforgettable experience for those around you.

If you have customers - you need this book.
*YouGov.

From the foreward:
"...I know there are thousands of books on customer service but few make you feel passionate about it or want to do things differently in the way that this one does. The truth is, having information is only half of the solution; you've got to implement that knowledge to make a difference and that's where Have A Crap Day really stands out... getting others in your organisation to want to be a superhero isn't easy but Jez guides you through how to bring others on board to build a team effort focused on achieving sustained excellence, which is what so many other books miss out and where the real impact can be made."
Sunday Times best-selling author, Nigel Botterill

Praise for Have A Crap Day:

"When I started reading it, I don€t want to sound clich©, but I couldn€t put it down... if you are wanting to brush up on your customer service skills I can certainly recommend €œHave A Crap Day".
Becky, Director of Client Services, Bronco

"Almost finished it and it is one of the best books I have ever had the pleasure of reading."
Colleen, Essex Police

"A must have book! It's fab. Jez has a very readable writing style and cracking sense of humour, which is used in the right proportions to get the point across in the right way."
Petra, Travel Manager, SAS

"Jez's book is definitely a must-read."
Rachel, Headteacher