Effective Supervisory Practices: Better Results Through Teamwork (Municipal Management Series)

From Contents - Supervisors job in a changing environment; Basic skills; Supervisory leadership; Planning work and time; Organizing for productivity; Selecting training employees; Evaluating performance; Communicating; Coaching, counseling and mentoring; Motivating employees; Managing change; Developing and maintaining discipline; Resolving employee complaints; Workplace safety; Budget; Customer service; Ethics. (Description by http-mart)