Bose SoundTouch 20 wireless speaker, works with Alexa, Black

TROUBLESHOOTING Cannot connect to network If your network information has changed or to connect your speaker to another network. Intermittent or no audio €Stop other audio or video streaming applications. €Unmute or increase the volume on your speaker and mobile device. €Unplug the power cord; reconnect after one minute. €Restart your mobile device or computer and your router. Cannot play Bluetooth audio € Set up the SoundTouch app first and perform all updates. €Connect a mobile device €Clear your speaker pairing list €Try pairing a different mobile device. On your mobile device: €Disable and re-enable the Bluetooth feature. €Remove your speaker from the Bluetooth menu. Connect again. €Refer to your mobile device€s documentation. €See €œIntermittent or no audio.