Apple Pro Training Series: OS X Support Essentials 10.10: Supporting and Troubleshooting OS X Yosemite

This is the official curriculum of the Apple Yosemite 101: OS X Support Essentials 10.10 course and preparation for Apple Certified Support Professional (ACSP) 10.10 certification€“as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X Yosemite. This guide provides comprehensive coverage of Yosemite and is part of the Apple Pro Training series€“the only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the Yosemite operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring Yosemite to managing networks and system administration. Whether you run a computer lab or an IT department, you€ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more€“all on your way to preparing for the industry-standard ACSP certification.

• Covers updated system utilities and new features of OS X Yosemite.
• Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.
• Focused lessons take you step by step through practical, real-world tasks.
• Lesson files and bonus material available for download€“including lesson review questions summarizing what you€ve learned to prepare you for the Apple certification exam.